In November 2014, national news media reported allegations that large national lenders, including JPMorgan Chase, Bank of America, and Citigroup, were systematically violating the law to the detriment of their customers. Specifically, these banks allegedly refused to remove debt that had been discharged in bankruptcy from borrowers’ credit reports as a means of pressuring borrowers into repaying the debts.For more examples of systemic creditor abuse I recommend that you download and read the latest article by bankruptcy scholar Kara Bruce, Vindicating Bankruptcy Rights. Professor Bruce argues that even though consumer-oriented class actions have gone nearly extinct, "the prototypical debtor class action—a class of consumer debtors suing a common lender for widespread violations of bankruptcy law—[nonetheless] remains viable in the modern, anti-class-action framework." In other words, no contract can absolve a creditor of its statutory duties under bankruptcy law, and no contractual agreement not to be party to a class action binds the bankruptcy court.
Kara's article is lengthy and not for the casual reader. It does, however, point a way to open the door to legal redress for some violations of the rights of some consumers.